It was lovely to receive a text early in the morning of the flowers delivery date to say they were 'in the delivery van and on the way to the recipient', however as they did not actually get delivered until early evening, I was not so happy. The time of the delivery was not the issue, it was the amount of time fresh flowers would therefore have been sitting in the back of a warm van, being jostled around and possibly damaged, that was the issue. The recipient did not know any different, and the flowers were in reasonably good condition, however I can't help feeling they were possibly not at their best. not sure I will use Serenata again if this is the norm - if I use local florist deliveries instead, I do not think I would have the same worries.
The only reason I dropped a star was because some of the flower arrangements I liked were not available, so the choice was limited. As Mother's Day was fast approaching, I would have expected the company to have anticipated the increase in demand for the more reasonably priced flower arrangements. The pictures of the rest looked lovely, making the final choice easier, although it was more expensive. My mother received the flowers the next day and said they were beautiful. So all went smoothly. I would use SerenataFlowers again.
The only negative I have is that no card was included in my last two orders and the recipient did not know who the flowers were from. I have only recently discovered this as the latest recipient did not acknowledge flowers and I had to ask did they arrive safely.
My only criticism would be that the chirpy happy jokey nature of the service possibly not appropriate for sympathy orders... I was a little shocked the emails weren't a little more refined for particular occasions.
If I'd been ordering Birthday or happy occasion I think it's brilliant!
Good service, slight misunderstanding but that was my fault and was quickly responded to. Friendly service and my mum enjoyed the bouquet.
I would have preferred the bouquet to be a bit fuller considering what I paid.
Kept me informed about delivery and apologised when expected delivery date could not be kept due to volume of deliveries being Mothers Day weekend.
Really pleased specially the way I was kept up to date with delivery and when eventual delivery had occurred