Service rating : The service and ease when ordering the flowers was excellent A first class company. The information on the delivery was so informative. Thankyou.
Product : The Luxury pink giftbag was a birthday present for my niece, she was absolutely delighted. The flowers were beautiful, she posted a picture on facebook so that I was able to see them..
Service rating : This was an offer which was very good value.
Product : I saw the flowers yesterday, eleven days after they were sent. The alstroemerias were just about over, but I cut the stems of the carnations and put them in fresh water and would expect them to last two or three more days - they must have been very fresh. Very pleased.
I ordered flowers quite late at night after visiting a good friend who's unwell & going through a tough time & it stated if I ordered in the next half an hour they could be there the following day. They arrived before 10am the following day, so can't argue with that level of service ~ brilliant!
Professional company, I ordered the flowers from overseas and wasn't their myself so was slightly nervous as to whether or not the delivery would go ahead as planned because the girlfriend lives in a complicated flat building. None of this mattered as they managed to deliver by 9 am and all went well.
I dumped using Flying Flowers due to their poor customer service & quality of flowers & am so glad I found Seranata Flowers, I've had lovely compliments from my recipients on how wonderful their bouquets are & how long they've lasted. Customer service is also top notch, you're kept updated with the progression of the order up to them reaching their final destination.
From the minute I placed the order I was kept in touch with progress. Highly satisfied. Flowers looked exactly as in photo and it was reassuring to know where in the ’system’ my order was at any time.
I really can't rate our experience with Serenata higher. The website is really easy to use, the products are lovely (as good as high street stores and florists) and delivery was quick and dependable. Perfect if you buying a gift for a loved one.