Service rating : Service as expected. No better, no worse. I would have awarded 6/10 so I feel a ’good’ is a perfect rating. A seven or eight could have been achieved through an ’integrated’ website rather than one which forces me to make multiple orders for what is effectively (and what turned out to be) one delivery.
The flowers themselves were of good standard (i.e I had no complaints) however I had no ’OMG THESE ARE SO WONDERFUL’ comments either. Perhaps SerenataFlowers could do better in this department?
Product : Service as expected. No better, no worse. I would have awarded 6/10 so I feel a ’good’ is a perfect rating. A seven or eight could have been achieved through an ’integrated’ website rather than one which forces me to make multiple orders for what is effectively (and what turned out to be) one delivery.
The wine was well received, as is to be expected. However there was no outstanding praise for it. Another reason for sticking to the good rating.
Service rating : This is the second time I have used this company and the service provided has been excellent. The delivery has been on time in both instances. I would definitely recommend them to others.
Product : I didn’t see the flowers on this occasion as they were delivered to a friend but she said they were lovely. I have purchased with this company before and seen the flowers and they were gorgeous.
Service rating : Okay, apparently the flowers were rearranged in the back of the van on delivery...badly I might add, but the flowers themselves were high quality and the feed back I received from the intended recipient was fantastic.
Product : The products themselves were perfect, even though badly arranged (not as displayed). But I do understand that flowers can become...disarranged quite easily during transport.
Service rating : Looked rather pathetic for first day
Product : While I have given good for quality of flowers in no way did they look as good as your photo on order. I had bunch of 4 perfumed lilies from my daughter from tesco costing £4 which look far better. Therefore I don’t think yous flowers were value for money. I had a far better bouquet from you from my daughter last year.
Service rating : The flowers arrived promptly as ordered.
Product : The recipient was very happy with the flowers, and said the colour combination was attractive.
Phenomenal service, kept up to date with the whole process, were well received and reasonable price! Will definitely use again :)
Very happy with the service you give. Both times I have used you I have had rave reports of what lovely flowers they are.