The flowers were sent to the wrong depot for delivery but serenata flowers did message me immediately to advise me and took off 15% off the cost which was good. The flowers were for someone birthday and if they had not have been received on the day this would have been a disaster. However they were able to delver later on in the day which was great. So when something did go wrong they acknowledged it promptly, compensated me and did continue to get the product there in time which I was grateful for.
ordered these for my mother in law for a special birthday, however there was not a card with them after we requested this, so she did not know who they were from. Also she lives a block of flats and the delivery driver just left these in the porch of the flats. I requested these were delivered to the door as she is disabled.
Flowers arrived on the due date - lovely arrangement and fragrance. Freesias lasted over 7 days, roses still going well-ish at 9 days (no drooping heads !!) - but finally had to bin them on day 11. Have ordered this particular bouquet on other occasions and always been of very high standard quality. Recommend your business all the time.
I didn't see the products myself but my sister-in-law said the flowers were nice. I don't really know how honest she was though as she wouldn't have wanted to upset me further after the problems I'd had with the delivery. She probably would have said they were nice even if they weren't!
I was very impressed at how late I could place my order for next day delivery, flowers needed to be delivered to a unhappy client asap!!
Thank you Serenata for a quick and efficient service I will be using your services again.
| Örebro | |
But the flower arrangement did not look as it did on the web page which was disappointing. I looked liked the flowers were just put together and not arranged.
Beautiful Flowers and on time! Spoilt by poor quality card with a stick on label on the inside with the greeting written in the smallest font I've ever seen :(( Flowers were great ----- let down by the card.
excellent service - have used this company many times and have always had good feedback from friends - like the idea of being kept in touch when flowers have been delivered
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.