Keen to transform blossoming love into unbridled passion? Send someone a bunch of long-distance kisses or create a Serenata Shangri-la in your home with a pathway of potent petals leading from the front door to wherever your imagination takes you...
Service rating : They have a professional air about them, especially website, however the bouquet I ordered was not as I expected. Nice roses, but very basic wrapped in cheap looking plain wrap. Delivery off the van was in a soggy plain card board box, not so romantic for valentines day! The description was also over hyped, it’s just a good job my missus is easily pleased! Delivery was late, despite additional comment on ordering to plead with the delivery company to deliver before 1.30pm, this was late and therefore blew the suprise element of the gesture. Score should be good/poor. If I was to use them again I’d feel the need to spend double which to be honest a local flower shop I have used in the past would conjour up a magnificent display. May give Serenata one more chance one day.
Product : Nice roses, but exceptionally basic in presentation, bordering cheap looking. Poor delivery presentation too in soggy cardboard box, Other companies flowers were on the same van and they looked a lot more professional. Sorry!
Service rating : The website is good and the flowers were easy to order. The product was delivered before noon on Valentines as promised. However there were no photographs to view that represented my actual order - the deluxe red roses (£25).
Product : I’ve ticked good but I really mean average to good. The roses seemed good quality, though the heads were a bit smaller than hoped and the packaging - simply a standard cardboard box - was certainly not romantic. I hoped for a little tissue paper or cellophane type wrapping at least. It was also not very practical - could a crude water bag/vase not have been provided to sustain the flowers until my girlfriend could bring them home from work?
Service rating : Good service and delivered as promised
Product : Extremely poor product. This was supposed to be the upgrade so dread to think what the basic £20 version would look like?! Bouquet was very small for £35 and a few of the flowers had seen better days. Spent £35 elsewhere in the past and received a large bouquet, this was no bigger than a £10 bunch from Asda and I was actually embarrassed when my fiance walked out of work holding them. Also, they were delivered in a cardboard box so not the most romantic of deliveries. Highly unlikely, well, I wont be using Serenata Flowers again! I was going to order a delivery for my mum for mothers day but good job I didn’t!!!!
Service rating : The product was delivered at a satisfactory time.
Product : I’d ordered the deluxe for an extra £5 thinking it would be more special. However, having spoken to my girlfriend, the flowers arrived damaged, and in a cardboard box wrapped in wet tissue... hardly the romantic gesture I was hoping her to receive for £30. I’m very sceptical as to whether I’ll use your service again and actually feel like I need some sort of refund for a bad quality product... which was supposed to be *deluxe*
Service rating : I was kept informed by text and email with humorous and descriptive messages, building on the Fairytale Love theme. Fabulous!
The order was delivered within the time specified and delivered to the alternate address agreed if the recipient was not home, as was the case.
Product : The Fairy Tale promise was delivered and received. And was every bit as romantic as it looked online. Thank you Serenata Flowers.
Service rating : Communications were brilliant with a touch of wit to the emailed updates of the progress of delivery.
Product : The flowers were beautiful with the biggest Lilly’s I have ever seen. They came in a cardboard box, ok not very romantic, but it meant the flowers arrived in perfect condition. I was lucky enough to get these at half price. I would have been happy to pay full price for them.
Service rating : Delivered exactly at the time I had requested. Did not know the flowers would need the stems cutting and arranging after delivery or that they would be arriving in a taped up box. Not great if your going for a romantic moment.
Product : Nice size but some of the roses were slightly browned.
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