Service rating : I have in the past, been very pleased, but this time I sent a message because 3 of the dozen roses drooped almost instantly and I asked how we could have prevented this. My request for info was not answered, instead I was asked to send a photo as if I was complaining about the "product". Delivery ,presentation etc excellent.
Product : Some roses drooped instantly. I was asked to email a photo but I wasnot visiting the recipient again ( I had visited on the day saw the flowers and emaile., The distance made another visit uneconomic. Also I am not particularly "computer-savvy". So I could not comply. I felt disappointed as the recipient really needed a "cheer-up". Still 75% of the roses and 100% of the freesia were still fine 4 days after delivery so poor is quite harsh but I couldnot say good as I wanted "wow factor" for my money. Supermarket flowers and self delivery for me from now on.
I recently lost my Dad and so I sent a dozen roses to my Mum on Valentines on his behalf with with the words to "I’ll be seeing you’ by Billie Holiday.
Serenata managed to get everything just perfect and my mum was overcome with happiness.
Sometimes the little things you do mean so much to those you love. Flowers speak volumes when words are sometimes not enough.
You have always delivered the sentiments I needed to express.
Thanks for helping us through these difficult times.
Service rating : The service was reasonable , tracking didn’t show as despatched until half an hour after delivery. Paid extra £4.99 for delivery before 12:00 which made at 11:45.
Product : The product was good overall , I ordered a dozen roses which were beautiful, a box of chocolates, well six chocolates in a tiny box.
The balloon ordered was bigger then expected .
Service rating : The flowers arrived in a huge box which made the flowers look rather disproportionate and led the recipient to believe that she was getting more than a dozen roses (which were of course very pleasant).
Product : Perhaps some more foliage could be added to the dozen roses, but the flowers were fresh and bright.
Service rating : Had a couple of things go wrong over the years, one dozen roses only sent 11 and one vase didn’t show up but they were quick to refund the vase and sent a whole fresh dozen roses when I flagged that problem. Usually good flowers that last well, are cheap enough, look good and promptly delivered
Product : Don’t know, as it didn’t come to me! Recipient seemed happy though.
Service rating : I ordered roses for Valentines Day on the 13th February (early evening) and they arrived the next day on time as promised. Very pleased and easy to use! They also informed me they had arrived which was useful.
Product : Rather than a dozen roses I actually received 20 which was an extra bonus! They are still looking great almost 10 days on, would recommend to anyone.
Service rating : Extremely efficient response to my complaint
Product : Paid for a dozen roses, received 4, some red berries, 3 apples and half a Christmas tree....... Still looking for the partridge!!!! On a serious note the response from customer services was great, but very upsetting not to receive what I had ordered especially at Christmas time
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