flowers arrived on time and my friend was delighted with them ,however when I returned from holiday she rang to say that the next morning all the petals had fallen from the roses and two days later the rest of the flowers had done the same , this disappointed her since she had taken good care to make sure they were on a cool room , The previous flowers that I sent to her from Serenata flowers were so nice and lasted almost three weeks which made her use the service herself so she was not so impressed this time.
I loved the flowers, this is the third time order from serenata. I got them for someone's birthday and they loved them the roses were really nice and yellow. The only thing is that the flowers did arrive a bit later in the day I would've preferred a bit earlier cause in the past they were delivered early in the morning.
Service rating : The lady that took the order wa polite, helpfu and efficent.
Product : I only got to see one of the set of flowers i ordered. I was very very disappointed. There were 5 orange roses sat in cuttings of a xmas tree. 1 orange effect , 2pieces of cinammon. It had no smell. I wil not use this company again. £45, wasted!
The range of sympathy flowers to choose from where not the same as any other florist I looked at. These flowers have something extra, that extra splash of colour with the pink roses was very refreshing. Because they were different I hoped they would lift the spirits for a moment of the recipients......which they did.
I ordered flowers for my mum. I live in Australia and was searching online for a florist near their home. I chose the scented sunshine as my mum loves yellow roses. Mum was delighted with them even I never expected for it to have 21 roses so thank you ***
Service rating : The service was without anything to criticise.
Product : The choice of the colours of the roses for the bouquet was done as if it was not carried out by a florist. You cannot put pink, red and orange roses that close together. Sorry
First time I used them and found the service excellent. I had wrong house number and they emailed me. I found correct address and flowers delivered next day. My cousin who is recovering from a very long operation for cancer was delighted with the yellow roses.
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