No-one knocked when delivery arrived (as I was in with my parents visiting hence delivery date) but found box outside back door and mum opened them.
Lilys were unopened and look nice with green and white however the 6 pink roses looked very tired - a little disappointing!
Happy with punctual delivery and good communication though. I did send them message with feedback and later they asked me to send photo however by this time I was returning to London. I didn't want to bother my parents with photos etc shame they don't trust customers so probably won't use again.
Happy I had not paid full price!
Paul Whitworth (Order no:215438688)
Service rating : an excellent site that is highly competitive in price and exceeds all competitors in customer service. from the moment you place your order, you are made to feel that you are in safe hands - being sent an email is only the start of the journey. you are kept in the loop that the flowers are not only way to the recipient but also that they have been delivered safely. a great service from start to finish.
Product : i was told that the dozen red and pink roses that i had sent to my niece were amazing not only in looks but in quality too. they have lasted almost a week and were the same price if not cheaper than competitors.
Service rating : delivery as stated and ontime
keeps customer updated about stage of delivery
Product : flowers are tied very well but he blooms themselves arrived frost-bitten and damaged. The bouquet lasted all of 4 days at maximum days before it wilted and the pink roses withered and died. There were 10 roses which is a good number but all were damaged and in full bloom therefore lasting a very short time.
Good presentation but bad quality product.
The flower petals of the pink roses were damaged, but I loved the image on the website so thought this will be great but the flowers especially the pink ones were turning brown and damaged on the 1st day but had no choice but to hand it to the person whos birthday it was. But overall great customer service and the websites great too. Maybe next time this won’t happen again but great service. Thanks
Service rating : Some flowers arrived on the right day. Not the ones ordered but on a mercy my lady liked what did arrive and her hayfever coped, too
Product : Fiesta NOT delivered - a mixture of crimson and dusky pink roses arrived
Serenata have given me the option of a re-send which I should like to take up but I am struggling to negotiate through the website to effect this
Service rating : Flowers delivered early Mothers day
Product : after 1 week the four pink roses are dying without having opened and three of the pink lilies again are dying without opening .The daisies and carnations are healthy and still flowering .I have today taken a photograph of the display.
On previous occasions the flowers have always been to a high standard
I have had flowers delivered to me many times over the last year from your company but I was disappoint on the arrival today, I believe these should have been delivered on Saturday or Sunday and not today. Two of the pink roses had their head snapped. I would still recommend you to friends and family as this is the first disappointment and previously your service has been excellent.
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