Send sympathy flowers and express your deepest condolences. On such a sad occasion, it is important that you let your relative or friend know that you are thinking of them and that they have your love and support. Have sympathy flowers delivered anywhere in the UK, 7 days a week.
Service rating : I have used your service twice during the last week. Both recipients were overjoyed with their flowers. They were delivered exactly when and how I wished. However, there was some confusion over one of the addresses resulting in my having to put my bank details in twice. Now I am worried if I shall be charged twice for the same delivery or my sister ending up with two bunches on different days.. You have notified me of their despatch several times on different days. I have contacted your Help line but not received a reply.
Product : I chose two different bunches of flowers, both were in sympathy ,one for the death of a friend’s mother the other regarding the death of two of my sister’s pets, a cat and dog. My sister was in absolute rapture over her spring bunch. She described it in detail to me and it sounded beautiful. I may even consider sending myself a bunch to help cheer me up during this dreadfully cold weather!
Service rating : I can only comment on the ease of placing my order, the wide range of flowers available, seemingly good value for money and how efficient the service seemed to be in terms of notifying me when the flowers left the building and when they were actually delivered. Unfortunately, my recipient wasn’t in when they tried to deliver so I just hope she received them and that they were ok by the time she got home (but obviously this is no fault of Serenata flowers)...
Product : Unfortunately the flowers were sent in sympathy and as yet I’ve not heard back from my friend so I don’t actually know what she thought of the bouquet - hence the ’not tried yet’ rating. I’ll give more feedback if/when she mentions them...
This was my first visit to Serena Flowers website and initially, I was impressed by the choice of flowers available and the efficiency of the delivery process. However, I did have the following difficulties with the site itself: - 1) finding out exactly how to register as I was not guided to my account automatically after ordering 2) when asking for help about this from customer services, I did not find their response was of any help to me. I finally managed to gain access to my account by requesting a renewal of my password. (?) 4) I was disappointed when my message in the sympathy card was not deleted as requested - please see "Sympathy Card " below
I would like to thank Nicola in the customer services team and the local florist for progressing this as I had unfortunately ordered the wrong type of flowers for a funeral (sympathy flowers) and it was not guaranteed the card and flowers would arrive in time. Nicola and the local Florist exceeded my expectations by ensuring the the flowers and card arrived in plenty of time for the funeral last Monday and my daughters were really pleased with them - these were for their Auntie's funeral (on their Dad's side) so I wanted it to be right for them. Everyone thought they were lovely and the card too.
Thanks ever so much
Service rating : Really pleased with the service. Easy to use on line service, delivered when requested and recipient said the flowers were beautiful. Only comment I would make is that I liked the email from Serenata saying the flowers had been delivered, it was funny, but although the flowers I had chosen weren’t sympathy flowers they were for my mum for the first anniversary of my Dad’s death. I did find the email really different and funny but I don’t know if everyone would. Having said the service was first class, my mum loved the flowers and I will definitely use Serenata again.
Product : My mum emailed and phoned to say the flowers were lovely.
Overall good. However: 1. They sent a saccharine message saying (to paraphrase) ’ if your ears are burning then it is because [recipient’s name] is thinking of you because they just got our lovely flowers’. I suggest a message such as this is not appropriate given the flowers were sent with a sympathy card owing to a bereavement (which they knew). 2. The mobile website and the full website have a ’contact us’ function that doesn’t display the contact form properly on an iPad or iPhone (so I couldn’t tell them the above)
Service rating : Service was fine
Product : I think the tone of the emails that are sent to say the flowers have been despatched and that they have been delivered is a bit inappropriate considering I was sending sympathy flowers! Eg. "Jazzed up like the King in a fancy white outfit*, the flowers you ordered have just departed from the Serenata HQ"
I just think there’s a time and a place & perhaps you should have a seperate message that goes out for sympathy/funeral flowers!
If you know someone who recently lost a loved one, sending sympathy flowers or funeral flowers is the best way to express your sincere condolences. Sympathy flowers can be ordered online at SerenataFlowers.com and delivered next day in timely manner, to make sure that your relative or friend knows your support and love is available to them. Death of a relative or friend is a very difficult even to deal with and your loved ones will appreciate all the support and help they can get. Make sure they know they can count on you in difficult times by arranging a delivery of sympathy flowers and card by post or courier straight to their home.
When should you send sympathy flowers? Timing is everything of course. You don't want to do it too quickly, as the family will be overcome with grief, and on the other hand you can't wait too long because the gesture might lose it's real meaning. The standard sympathy etiquette suggests that ideally you should send sympathy flowers a week or two after the funeral, when the initial shock and chaos passed. You can send sympathy flowers to the home of the bereaved family, to let them know that they are in your thoughts and you are thinking of them. If you're worried that you will send sympathy flowers too late, you can always explain yourself in a note that you've just heard about the sad news and didn't want to leave out your sincere condolences.
All florists will guide your professionally and help you choose the right bouquet of sympathy flowers. UK's sympathy etiquette normally prefers white lilies or roses, but here is nothing that should prevent you to send a more colourful arrangement, to celebrate the life of the deceased and his personality. The bright arrangement will also provide a much needed diversion from the grim atmosphere after funeral and remind the family to keep looking forward. At SerenataFlowers.com you can choose from a carefully selected range of sympathy flowers that are guaranteed to meet the protocol and speak a thousand words, especially when your own words are failing you, all with next day UK delivery.
You can't go wrong with white roses or lilies. If you prefer something a bit more long lasting, you can choose planted roses or orchids. They are elegant, lasting and will be a reminder for the bereaved family that they are surrounded by loved ones who are there to support them in the hardest times. Instead of material gift, you can also offer your own time and support, just let the relative or friend know that you are available when they need you.
Sympathy flowers are usually sent to the family of the deceased, they are smaller flower arrangements or baskets that are used as a decoration around the house and centrepieces for table. They are your way of expressing your deepest condolences to the family and extending your offer for support and help where needed. Funeral flowers, on the other hand, are normally brought in person or delivered to the funeral place, and come in shape of wreaths, casket flowers, cushions and other. They are usually larger and are designed specifically for funerals, they should never be sent directly to the grieving family. If you want to send funeral flowers, make sure you find out the exact place and time of the funeral and get the flowers delivered by post or courier well in advance.
No problem at all. We have a wide selection of sympathy and condolences messages you can include on a free greeting card that comes with sympathy flowers, if you order from SerenataFlowers.com. We know how difficult it is to express your feelings on such a tragic occasion and we are happy to help with crafting the most sincere condolence message for your loved ones.
You can send sympathy flowers from SerenataFlowers.com, as long as you order by 10pm we will make sure your sympathy flowers are delivered the very next day to the specified address. We understand that at such sad occasion, the last thing you want is complicated flower delivery service and florist asking you a million questions. We have designed a whole sympathy flowers range to make the process as smooth and as easy as possible, so that you can concentrate on the more important things – providing your support and love to the bereaved family. All of our sympathy flowers are delivered with free delivery anywhere in the UK.