You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Sunday: 7am - 9pm GMT
How do you say 'I love you' or 'You're my best friend' with flowers? At SerenataFlowers.com, our florists in Undy know exactly which blooms to pick to send the perfect message to someone you care about. Our delivery service can ensure that message arrives fresh and in perfect condition the next day too, and all it takes is a few clicks. Our florist online does the rest, and because they take a real pride in their work, you can be sure our flower experts will only pick the very best blooms on your behalf.
For thousands of years, mankind has had a real love affair with flowers. In fact, these fragile, special blooms that capture our hearts and are the ultimate gift for someone you love even have their own 'language'! Fortunately, our florists in Undy speak it fluently, and can translate your message into a fabulous, fresh bouquet of pansies, peonies or petunias. Or if you prefer a single red rose to say 'I love you' then browse our flowers online at SerenataFlowers.com, click and pick and we'll arrange a special flowers delivery to deliver them the next day to any address in Undy.
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
