Get more petal for your pound with these cheap flowers by post... they’re thrifty but nifty, tight, not tight-fisted; cheap, but so much more than cheerful. Have flowers delivered anywhere in the UK with free standard flower delivery from Monday to Sunday.
Order by 10pm Monday to Friday for next day delivery and by 6pm on Saturday for Sunday delivery.
I didn't actually receive the goods but I rate it "good" because I was immediately awarded with a full refund. However the service delivering as promised would have been much better, obviously!
I placed this order a week before the event which was when I needed to get these dozen red roses to a special person for her birthday. I thought a week was more than enough time to prep, package and post out. I had paid extra for a "before noon" delivery...
Searching for florists, I wanted initially a local one and when searching for one in the SW London area via the internet, SerenataFlowers came up. However it turns out the flowers came from Birmingham. It isn't a problem as such unless this distance was the cause of why the flowers didn't turn up before noon on the day in question... If the company claims to use local florists or allow their website to come up in local searches when they're not local, this can be misleading if the service is not seamless or falls down..which it did here.
Another issue was that I asked the recipient to stay in until midday on a very important day of hers. However as the flowers didn't arrive, she had wasted that time and it stressed her out more as she had lost four hours which she needed in preparation for the evening.
A delivery service for relaxing, calming products such as flowers should do the total opposite affect than to cause stress on both the recipient and person who ordered them. Reason I used this service was because I couldn't physically be there, as is why most people arrange flower deliveries.... So for a company which claims to do just that (alleviates that burden of not being there for that special person) but doesn't actually deliver, defeats the point of providing this service in the first place..
Overall Serenata is good. But I did have a couple of problems. Firstly my order was not accepted because the post code was wrong. It is good that they check this, but I wonder what would have happened if I could not find the correct post code - the actual street address was correct so any local delivery company should have been able to find it. Secondly - I followed the delivery process on tracking. This showed it as being dispatched for delivery (but not delivered) throughout the day. I had to contact the person the flowers were sent to , in the evening, to make sure they had come - which they had done, at 11 am. That was great service, but I eventually received confirmation of delivery after midnight! Why wasn’t the tracking showing delivery at the time it occurred (it did do on a previous occassion). That was a couple of problem, but I used the online message service for both issues and that worked well with fast response. So overall I am still happy with Serenata.
Service rating : I had problems getting through to the payment stage - if I remember right: There were no ’continue’ icons. But the message I sent was swiftly dealt with and the order could soon be completed.
Product : I am just puzzled that you don’t add a card or some information that the flowers come from Serenata. The cards you offer are not only too expensive for what they are, they are definitely not my choice of design. I usually send a separate card in the post, therefore there is no need for a personal note. But I had not heard from a previous receiver of my flower delivery because he had no idea where they came from. Marie-Luise
Service rating : This is the first time I have used this company. I liked the website. There was a vast range of products for all occasions. Purchasing pocess was easy with good explanations, and once this had been done, their post purchase customers service was second to none. There were regular updates by text and email, especially on the day of delivery. They got the frequency just right. The flowers were lovely and much appreciated by my wife (they were a suprise). I will use this company again and recommend them to others
Product : Good quality flowers, just as they said on their website
Service rating : Dreadful bouquet sent in the 1st instance. But, after a lot of searching, i persevered and, managed to get another bouquet sent. They ask for photographs before they will act but, this is not always possible with old / infirm people or post op patients. However, once I did make contact with them they were true to their word, apologised and sent another bouquet.
Product : 1st bouquet very poor. Roses drooped on day 2. Stocks looked manky. 2nd bouquet was a whole different ball game.
Service rating : Service is good on time and informative with text etc just poor flowers delivered
Product : Been trying to send an email as requested by you of a picture of the roses you sent, they are nothing like the large roses on your web picture , can you send me an email I can send the photo to I have need using the admin one but it keeps failing , many thanks or an address I will post you a picture the buds have not opened been asking the person I sent them to I have seen bunches the same for fine pounds in supermarkets ....
Service rating : You were let down by your courier who failed to deliver on the correct day as he could not find the property. No excuse for this as googling the post code clearly shows the correct location. When he did deliver he was not friendly and did not ring loudly as requested. Had this been my first order with you it would probably have been my last.
Product : As described, well packed and in good condition inspite of remaining with the courier for an extra 24hours in frosty conditions.
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