I was most impressed with the email contact right from order completion.
Confirmation email, to the delivery day itself was excellent with an email to say the order had left the building and then another one to say they had been delivered.
The email content is witty but so sincere, best service I've ever had regarding any purchase.
The flowers arrive in bud form and at first looked a little disappointing but once in the warmth of the room they bloomed beautifully. This will be my florist of choice from now on.
I ordered flowers online, it was really easy to choose the right flowers, check the price and order. I was working in Italy at the time and hadn't ordered online before but wanted to send a wee surprise for Mothers Day. The flowers arrived on time, my Mam git a surprise and from the pictures they flowers looked nice.
Flowers were sent to a friend so I didn't see them but was told they were lovely.
I received notification of a failed delivery with few details, but Serenata arranged a second delivery a couple of days later, successful this time. Later found out that there were roadworks blocking access to the house so couldn't fault them on that.
Very good service. Easy to use. Lovely flowers, some quite unusual ones. My recipient was delighted. Would definitely recommend. This is not the first time I have used them.
The quality of communication and the constant updates on the progress: from placing the order through to timely delivery. First time I'd used Seranata but based on this experience, I'll be back!
Easy website to use and prices are really good. Only drawback for me is that you can't get flowers in my area (IV2...)
Service was excellent and I was kept well informed about delivery. Flowers were beautiful and good price. Very impressed, will use again