You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Friday: 7am - 10pm GMT
Saturday - Sunday: 7am - 9pm GMT
At SerenataFlowers.com, we work with some of the most skilled florists in Heswall to create stunning displays, beautiful bouquets and fabulous floral gifts that will delight and light up your day. Whether you're picking a bouquet for someone special or simply treating yourself (and why not!) our florist online will turn your dreams into a reality. They can also arrange for a next-day flower delivery to any address in Heswall, seven days a week. All you have to do is pick from our online selection and our florists will do the rest for you.
Order your flowers online and we'll make sure they're delivered in pristine condition the very next day. At SerenataFlowers.com, our flower delivery service in Heswall is purpose designed to take care of your bouquets from the moment they leave the hands of our skilled florists to the moment they arrive at their destination. Send flowers to any address in Heswall and the very next day they'll arrive as fresh as the moment they were picked, thanks to our specialist flower shipping service. And all of this can be arranged with a few clicks online. It couldn't be any easier.
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
