Service rating : Great service - I like the text messages to advise on status. I had also send some feedback about a link not working and was responded to the same day, which is amazing!
Product : I wish the website had indicated the size of the bouquet. the Bali Hai is a beautiful bouquet, yet really rather tiny. So when I saw them at the recipients house I felt like a bit of a sting bag! Also it would be really nice to know the name of the flowers in the bouquet, because when someone says they like them and ask what flower it is - it is impossible to say!
Service rating : The service was good until delivery. The driver left the package on the front door in a neighborhood where things get easily taken away specially in the morning. I’d recommend that you take better care of the products and pay for a better delivery service that guarantees reception of the things.
Product : I got this for my bf and he absolutely loved it. The rose came fresh, with little bubbles of water that give them that gr8 look.
After a day or so I gave it the food it came with and it just opened more and blossomed.
Service rating : I thought the service provided by Serenata Flowers from start to finish was extremely good, considering my past experiences with florists particularly Interflora has been poor.
Product : This bouquet was a ’Thank you’ gift to my boss therefore they had to be right, in terms of colour, display and general presentation. Luckily I was out of the office when the delivery was made, but to see the look of surprise from my boss upon my return & to witness the bouquet, I knew that Serenata Flowers had got it right. I must therefore give credit where it is due. Thank you!
Service rating : Service and product has always been very reliable and of good quality. However, whilst the website used you be clean and simple, it has deteriorated significantly in the last year or so and is now cluttered and confusing. I have started to use other suppliers with better websites with better customer interfaces as a result of this
Product : I understand these we’re god, but haven’t personally see.
Service rating : Good web site and excellent comms throughout the process.
Product : Flowers were nice and fresh and well packaged; they looked good too!
Delivery was a bit iffy; meant to have left them in an outdoor cupboard. Instead the delivery company rang the bell and left them on the step before we answered the door!
Service rating : Th flowers looked beautiful, the website was easy to use, the added options to purchase further goods was really good albeit i didnt purchase anything other than the flowers -
Product : The colours were mixed well, and i ordered a larger bunch - well worth it, great website - email updates very useful, and confirmation email of delivery just as useful.
Service rating : Great experience, easy ordering process and amazing delivery
Product : The flowers were of the highest quality and lasted for a good couple of weeks, the chocolates were delicious and the look on her face when the balloon popped out and bounced around the ceiling was utterly priceless